Refund policy
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. To initiate a return, please contact us.
Eligibility for Returns
Tires must be new, unused, and unmounted, and in the same condition as when received.
Tires must be in their original packaging (when applicable).
Once a tire has been mounted onto a wheel or driven on, it is no longer eligible for a standard return.
Non-Returnable Items
Mounted or driven tires
Special-order or custom products
How to Initiate a Return
Visit our contact page to start a return request.
Include your order number, the tire size, and the reason for return.
Important Notes:
Do NOT send your purchase back to the manufacturer.
Do NOT return any items without first setting up a return request with us.
Partial Refunds
Partial refunds may be granted under the following conditions:
Items not in original condition, damaged, or missing parts not due to our error.
Items returned more than 30 days after delivery.
Restocking Fees
Customer-error returns (for example, wrong size ordered or customer canceled) may include a restocking fee of 15% plus return freight.
If Neumati.co shipped the incorrect tire or an item arrived damaged or defective, the restocking fee and return freight costs are waived.
Cancellations
Before placing an order, please confirm availability.
Cancellations within 7 days may be subject to fees to cover third-party transaction costs.
Once the order has been processed (packaged or tracking generated), cancellations are not allowed. Eligible items may be returned instead.
Special-order items cannot be canceled.
Refund Process
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be credited back to your original payment method within 3-10 business days (depending on the payment provider).
Late or Missing Refunds
Check your bank statement - sometimes the refund may not appear as a new entry but as the disappearance of the pending charge.
Contact your credit card or financing company - they may require additional time for processing.
If you've done all of the above and still haven't received your refund, reach us on our contact page for assistance.
Sale Items
Only full-priced items are eligible for returns and refunds.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value.
If the gift giver had the item shipped to themselves, we will refund the gift giver.
Return Shipping
Customers are responsible for the costs of return shipping unless the item is damaged, defective, or incorrect (in which case we will cover shipping both ways).
Initial shipping costs are non-refundable.
Return Shipping Address: Please use the return label or address we provide after your return request is approved, as the return address may differ from the initial shipping address.
Neumati.co
Meccanika Corporation
314 Cortland Ave
San Francisco, CA
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