Returns & Claims

Need to return a tire, report a shipping problem, or file a warranty claim? Here's how it works at Neumati.co. The full terms are in our Refund Policy.

Start a return or claim

  1. Email us at meccanikamotors@gmail.com or use our contact page. Include your order number, the tire size, and the reason for the return or claim.
  2. For damaged, defective, or wrong items, attach clear photos of the tire, the sidewall markings (size and DOT code), and the packaging or shipping label.
  3. We'll reply with next steps and return instructions. Please don't send anything back until we've confirmed the return, because tires ship from our partner warehouses and returns have to go to the right location.

Returning new, unmounted tires

  • Tires must be new, unused, unmounted, and undamaged. Once a tire has been mounted on a wheel or driven on, it can't be returned as a standard return.
  • Request your return within 30 days of delivery.
  • If you ordered the wrong size or cancel after the order has shipped, a restocking fee and return freight charges may apply.
  • If we shipped the wrong tire or it arrived damaged, the restocking fee and return freight are waived.

Damaged in shipping

Inspect your tires when they arrive. If a tire or package is damaged, take photos before you mount or throw anything away, and contact us right away so we can open a claim with the carrier.

Defects and warranty claims

Neumati.co passes through the original manufacturer's warranty on every tire we sell. If a mounted tire shows a manufacturing defect, a ride or uniformity problem, or wears out early, contact us and we'll help you file the claim. You'll usually need:

  • Your original receipt or order number
  • Vehicle mileage when the tire was installed and when it was removed
  • Tire rotation records for tread-life claims

Credit or a prorated replacement is given after inspection, following the manufacturer's adjustment terms.

Refunds

Once an approved return is received and inspected, we'll refund your original payment method, minus any restocking or freight charges that apply. Your bank may take a few business days to post it.

Questions? Email meccanikamotors@gmail.com. We answer in English and Spanish.