Terms of service

Neumati.co handles returns through specific wholesale dealer guidelines, as well as retail terms depending on whether the tire is being returned new/unmounted or submitted for a warranty claim:

1. General Return Conditions (Unmounted / New Tires)

  • Condition: Tires must be new, unused, unmounted, and undamaged. Once a tire has been mounted onto a wheel or driven on, it is no longer eligible for a standard return.

  • Timeframe: Standard return windows for non-defective, unmounted tires typically run 30 days from delivery.

  • Restocking Fees & Freight:

    • If the return is due to a customer/dealer error (e.g., ordered wrong size, customer canceled), a restocking fee (often ranging from 10% to 15% or a flat rate depending on the agreement) and local delivery/freight charges may apply.

    • If Neumati.co shipped the incorrect tire or an item arrived damaged, the restocking fee and return freight costs are waived.

2. Defective Tires & Warranty Returns

  • Manufacturer Warranty Handling: Tires ship from our network of over 500 warehouses across the U.S., and we pass through original manufacturer warranties (e.g., Kenda, Delinte, Advanta, Americus).

  • Claims Process:

    • If a tire is mounted and exhibits a manufacturing defect, ride complaint (within initial tread wear limits, usually the first 2/32”), or severe uniformity issue, a warranty claim must be submitted through your dealer account.

    • Required documentation typically includes the original purchase receipt, vehicle mileage at installation and removal, and tire rotation records for tread life claims.

    • Credit or prorated replacement is granted after inspection according to the specific manufacturer's adjustment terms.